Privacy Policy

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Autonex Automotive Group Pty Ltd (“Autonex”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. 1. Information We Collect

We may collect personal information when you:

• Purchase a vehicle, part, or service from us;
   
• Visit our website or use our contact forms;
   
• Apply for finance or trade accounts;
   
• Subscribe to updates or participate in promotions;
   
• Apply for employment with Autonex.
   

Information collected may include:

• Identification details (name, address, date of birth, licence number)
   
• Contact details (email, phone, mailing address)
   
• Payment and transaction details
   
• Vehicle details (VIN, registration, service history)
   
• Employment or trade references (where applicable)
   
• Digital information such as IP address, cookies, or usage analytics.
   

1. 2. How We Use Your Information

We use your information to:

• Process vehicle, part, and service transactions;
   
• Manage bookings, warranties, and recalls;
   
• Provide customer support and respond to enquiries;
   
• Send updates, offers, and promotional material (opt-out available);
   
• Improve website functionality and customer experience;
   
• Comply with legal and regulatory obligations.
   

1. 3. Disclosure of Personal Information

We may share your data with:

• Vehicle manufacturers and authorised dealers;
   
• Service providers and contractors (e.g., couriers, IT, finance);
   
• Finance or insurance partners (with consent);
   
• Regulatory authorities where legally required.
   

All third parties handling personal information must comply with equivalent privacy and data protection standards.

1. 4. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure through:

• Secure servers and encrypted databases;
   
• Access controls and staff confidentiality agreements;
   
• Regular system audits and security updates.
   

If a data breach occurs that may cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law.

1. 5. Overseas Disclosure

Autonex may store or process data through cloud-based systems hosted in Australia or overseas (e.g., New Zealand or other secure jurisdictions).
All overseas partners are required to maintain data protection standards consistent with Australian law.

1. 6. Access & Correction

You may request access to or correction of your personal information at any time by contacting our Privacy Officer (details below).
We will respond within a reasonable timeframe, subject to verification and legal limitations.

1. 7. Cookies & Analytics

Our website uses cookies and analytics tools to improve user experience and monitor performance.
You can disable cookies in your browser, but some website features may not function as intended.

1. 8. Direct Marketing

We may send promotional communications about vehicles, parts, or services we think may interest you.
You can opt out of marketing communications at any time by clicking “unsubscribe” or contacting us directly.

1. 9. Retention of Information

We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected or as required by law.

1. 10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with the revised effective date.